Refund Policy

Last updated: August 4, 2026

Money-back guarantee

We want you to be fully satisfied. If the service does not work correctly and we are unable to resolve the issue, you can request a refund.

Eligibility

A refund request is eligible when:

• the request is made within the period set by our guarantee, from activation;
• the technical problem is proven and persistent;
• you first contacted our support and followed the diagnostic steps provided;
• the subscription has not been misused or credential-shared.

Non-refundable cases

• Insufficient or unstable user internet connection (speed below the requirements).
• Incompatible or faulty hardware on the user’s side.
• Refusal to cooperate with the diagnosis offered by support.
• Breach of the Terms of Service or the Acceptable Use Policy.
• Subscription largely consumed over its duration.
• Simply changing your mind after a fully working service.

How to request a refund

Contact us on WhatsApp at +33780904164 or by email at dev-email@wpengine.local, with your order number and the nature of the problem.

Our team first tries to resolve the issue — 95% of cases are settled in under 15 minutes. If no solution is found, the refund is processed.

Processing time

Once a request is approved, the refund is issued to the original payment method. How quickly the funds appear depends on your bank or payment provider.

Digital product

As this is a digital service with instant activation, no physical return is required: deactivating access ends the subscription.